Refund policy

SHIPPING & RETURNS: THE HOMELLENCE PROMISE

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Product Condition & Evaluation To be eligible for a full refund, your item must be in the same condition that you received it: unused, uninstalled, and in its original architectural packaging. Homellence reserves the right to deduct a value-loss fee from the refund amount for items returned with missing components, damage, or signs of installation and wear.

How to Start a Return To start a return, contact us at info@homellence.com. If your return is accepted, we will provide you with the specific instructions and the address of our nearest local fulfillment center in the EU or UK.

Return Shipping Please note that per our store settings, customers are responsible for return shipping costs and arrangements. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the legal right to cancel or return your order within 14 days for any reason. The item must still meet our "Product Condition" standards outlined above.

Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.